My package is prepaid. Do I need to show any document when collecting it?

Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License, Work ID or your Passport

Can someone collect my prepaid package on my behalf?

Yes, please ensure your representative has the tracking number and a signed copy of your ID

My package is cash on delivery. Can someone pick it up on my behalf?

Yes. Please ensure your representative has your tracking number.

If I prepaid for my item, can I still return it?

Yes. We will refund you 100% of the cost of the item plus your shipping fee. To find out more about our return and refund policy, please click here

How do I cancel my order?
You can cancel your order by ​contacting our Customer Service here
Can I open my package before making a payment or reject/return my item to the delivery associate at the point of delivery?

Payment has to be made before packages are opened. Not to worry, you can always return this item within the returns timeline. See information about our refund timelines here.

Are all products on Shipin original and genuine?

Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Shipin.

Please contact us here if you think a product listed on our website does not meet these standards.

How do I pay on Shipin?

You can choose from the different payment methods available on Shipin. Please find below the list of available payment methods:

  • Pay on Delivery (easy and simple at your doorstep)
  • Shipin Pay
  • Credit/Debit Card

You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.

Will I receive all the items in my order at once?

You may receive items in your order separately because they are sold by different sellers and are shipped at different times

Do I need an account to shop on Shipin?

Simply register within 1 minute or login with your Facebook account if you do not have an existing account.

How do I place an order?

Shopping on Shipin is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on ‘Buy Now’ to add this product to your cart
  • Click on ‘VIEW CART and CHECKOUT’ in the pop up
  • Click on ‘Cart’ in the top right corner
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on ‘Confirm order’ to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

How can I return my product?

Step 1: Log your return request

Option 1: Go to Contact us and complete the form.

Option 2: Call our customer care at 08034007496 or contact us here to create your return.

Step 2: Pack your product

All items must be returned in their original packaging

Include all tags, accessories or gifts you received

Step 3: Return your product

If you requested a pickup, we will contact you to arrange a pickup time.

If you selected a drop-off station, please drop your package at your selected drop off station following the given instructions (no shipping charges will apply).

Click here to find out more

Are there any hidden costs or charges if I order from Shipin?

There are no hidden costs or charges when you order from Shipin. All costs are 100% visible at the end of the checkout process.

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS. Once your order has left our warehouse, you can track its status by entering your tracking number here.

How can I identify Shipin Mall product in the website?

You can identify Shipin Mall products by the Jumia Mall red badge you will find on Shipin products. You can also discover the Shipin Mall universe by clicking here

What is Shipin Mall?

Shipin Mall is a curated selection of leading international and local brands, top-rated online brands and authorized brand distributors. Shopping on Shipin Mall is the highest-quality online shopping experience you can get – just like shopping at your favorite department store and online brands, all in one place.

How can I return my Shipin Mall product?

Shipin Mall offers 15-day easy returns after your order has been delivered. You will receive 100% refund for your item plus shipping fees, if we delivered a damaged, defective, wrong item or if you simply changed your mind. Click here if you want to initiate a return request.

What do I do if my item develops a problem after the 15 days?

Most of Shipin Mall products come with brand warranty, and you can contact the service provider to activate this. Click here for more details.

My Shipin Mall product was returned, how soon can I get my money?

Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer depending on your selected option. See our timelines here

What guarantee can I expect from Shipin Mall?
Shipin Mall guarantees that all products covered are:
  • Authentic/original
  • Delivered in perfect condition (no tear, leak, dent, etc.)
  • Benefiting from extended return policy
  • The best experience you can find on Shipin
What if I want to cancel my Shipin Mall product?

As per Shipin cancellation policy, you can cancel your order before it is shipped out from Shipin or the seller warehouse. Please click here to submit a cancellation request.

What is Shipin Mall's 15-day return policy?

Shipin Mall offers 15-day easy returns, allowing you to return the product within 15 days from item’s delivered date. Please ensure that your return meets Shipins return conditions Change of mind returns will only be accepted for specific categories, as per Shipin’s current guidelines. Please see “What kind of products are not returnable due to change of mind?” click return policy page for more information.

How do I join Shipin Mall?
Check your eligibility below to be a Shipin  Mall seller.
  • You are a Brand owner or authorized distributor
  • You want to have exclusive access to dedicated Shipin Mall campaigns
  • You want to benefit from higher overall visibility and aditional Seller tools
Apply here
Do I have to pay shipping fee to get my Shipin Mall product?

As per Shipin shipping fee policy, you can enjoy free shipping for certain items under promotion. You will have to pay shipping fees based on your location. For more information on shipping, please click here