Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License, Work ID or your Passport
Yes, please ensure your representative has the tracking number and a signed copy of your ID
Yes. Please ensure your representative has your tracking number.
Yes. We will refund you 100% of the cost of the item plus your shipping fee. To find out more about our return and refund policy, please click here
Payment has to be made before packages are opened. Not to worry, you can always return this item within the returns timeline. See information about our refund timelines here.
Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Shipin.
Please contact us here if you think a product listed on our website does not meet these standards.
You can choose from the different payment methods available on Shipin. Please find below the list of available payment methods:
- Pay on Delivery (easy and simple at your doorstep)
- Shipin Pay
- Credit/Debit Card
You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.
You may receive items in your order separately because they are sold by different sellers and are shipped at different times
Simply register within 1 minute or login with your Facebook account if you do not have an existing account.
Shopping on Shipin is easy! Once you have found the product you want to buy, just follow the steps below:
- Click on ‘Buy Now’ to add this product to your cart
- Click on ‘VIEW CART and CHECKOUT’ in the pop up
- Click on ‘Cart’ in the top right corner
- Register an account or Login into your existing account by entering your Email and password
- Enter your shipping/billing information, ensuring your address is complete and accurate
- Choose your preferred payment option
- Click on ‘Confirm order’ to complete your order
Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.
Step 1: Log your return request
Option 1: Go to Contact us and complete the form.
Option 2: Call our customer care at 08034007496 or contact us here to create your return.
Step 2: Pack your product
All items must be returned in their original packaging
Include all tags, accessories or gifts you received
Step 3: Return your product
If you requested a pickup, we will contact you to arrange a pickup time.
If you selected a drop-off station, please drop your package at your selected drop off station following the given instructions (no shipping charges will apply).
Click here to find out more
There are no hidden costs or charges when you order from Shipin. All costs are 100% visible at the end of the checkout process.
We will send you regular updates about the status of your order via emails and SMS. Once your order has left our warehouse, you can track its status by entering your tracking number here.
You can identify Shipin Mall products by the Jumia Mall red badge you will find on Shipin products. You can also discover the Shipin Mall universe by clicking here
Shipin Mall is a curated selection of leading international and local brands, top-rated online brands and authorized brand distributors. Shopping on Shipin Mall is the highest-quality online shopping experience you can get – just like shopping at your favorite department store and online brands, all in one place.
Shipin Mall offers 15-day easy returns after your order has been delivered. You will receive 100% refund for your item plus shipping fees, if we delivered a damaged, defective, wrong item or if you simply changed your mind. Click here if you want to initiate a return request.
Most of Shipin Mall products come with brand warranty, and you can contact the service provider to activate this. Click here for more details.
Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer depending on your selected option. See our timelines here
- Delivered in perfect condition (no tear, leak, dent, etc.)
- Benefiting from extended return policy
- The best experience you can find on Shipin
As per Shipin cancellation policy, you can cancel your order before it is shipped out from Shipin or the seller warehouse. Please click here to submit a cancellation request.
Shipin Mall offers 15-day easy returns, allowing you to return the product within 15 days from item’s delivered date. Please ensure that your return meets Shipins return conditions Change of mind returns will only be accepted for specific categories, as per Shipin’s current guidelines. Please see “What kind of products are not returnable due to change of mind?” click return policy page for more information.
- You are a Brand owner or authorized distributor
- You want to have exclusive access to dedicated Shipin Mall campaigns
- You want to benefit from higher overall visibility and aditional Seller tools
As per Shipin shipping fee policy, you can enjoy free shipping for certain items under promotion. You will have to pay shipping fees based on your location. For more information on shipping, please click here